THE EFFECTIVENESS OF 360-DEGREE FEEDBACK AS AN EMPLOYEE PERFORMANCE APPRAISAL TOOL IN MODERN ORGANIZATIONS
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Abstract
In the era of modern organizations that demand transparency and collaboration, traditional performance appraisal methods are considered less effective. 360-degree feedback is present as a solution by involving various sources of assessment, such as superiors, peers, subordinates, and external parties. This study uses the Systematic Literature Review (SLR) method to analyze the effectiveness of this approach in improving the quality of employee performance evaluation. The results of the study show that 360-degree feedback provides a more objective and comprehensive picture of performance, and supports the development of individual competencies. Its success is highly dependent on an open and participatory organizational culture. 360-degree feedback is considered effective to be implemented in modern organizations that uphold the values of communication and trust.
Keywords: 360-degree feedback, performance appraisal, organizational effectiveness, human resources, multidirectional evaluation.
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