Kualitas Pelayanan Progran SPAN LAPOR! Dalam Peningkatan Pengelolaan Pengaduan Masyarakat di Provinsi Jawa Timur. Triwikrama: Jurnal Ilmu Sosial, [S. l.], v. 10, n. 4, p. 21–30, 2025. DOI: 10.9963/gw53nn14. Disponível em: https://ejournal.cahayailmubangsa.institute/index.php/triwikrama/article/view/3817. Acesso em: 4 jul. 2025.