PERAN SISTEM INFORMASI MANAJEMEN DALAM MENINGKATKAN LAYANAN DI BANK SYARIAH
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Abstract
Management Information System (MIS) is key to the digital transformation of Islamic banking, enabling process automation, data analysis, and development of digital services in accordance with Islamic principles. The role of e-banking in Islamic Banking MIS is as Automation and Operational Efficiency in Islamic Banks. The role of Management Information System (MIS) in improving services at Bank Syariah Indonesia (BSI) shows that MIS functions as a strategic foundation that supports operational efficiency, service innovation, risk management, and customer security and trust. Through automation and operational efficiency, MIS enables BSI to increase productivity, reduce costs, and accelerate service processes, which in turn increases customer satisfaction. Effective system integration ensures that various functions within the bank run synergistically, accelerates decision-making, and improves service quality. Technology-based service innovations, such as the development of mobile banking applications and product digitalization, enable BSI to reach customers more widely and provide services that are more flexible and in accordance with customer needs. Data management and risk analysis supported by MIS help BSI to proactively identify, measure, and control risks, maintaining the bank's financial and operational stability.
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