Panorama: Jurnal Kajian Pariwisata

Articles

Vol. 5 No. 1 (2025): Panorama: Jurnal Kajian Pariwisata

KAJIAN KUALITAS PELAYANAN DI DJOERAGAN RESTAURANT HOTEL THE 1O1 SURYAKENCANA BOGOR

Submitted
August 21, 2025
Published
2025-08-21

Abstract

The hotel industry is growing very rapidly in Indonesia, including the number of hotels in Bogor City has also increased. Hotel the 101 Suryakencana Bogor has a very good service quality, because its location is very strategic and located in the heart of the culinary tourism center around Suryakencana street. This research aims to examine the quality of service at Djoeragan restaurant hotel the 1O1 suryakencana bogor. The method used in this study is a quantitative descriptive given to 55 respondents with a survey approach using a questionnaire distributed to restaurant customers. Data analysis is carried out using the ServQual model which includes five dimensions: Tangible (physical evidence), Empathy (empathy), Responsiveness (responsiveness), Reliability (reliance), Assurance (guarante) for 10 service quality indicators. The research results show that the quality of the service provided by Djoeragan Restaurant Hotel The 1O1 Suryakencana Bogor is good with an average overall score of 228 with a mean of 4.14 and a median of 4 where this result is in the above attitude scale, which is quite agree to strongly agree with the quality of service provided by employees. This research reveals that Restaurant Djoeragan still needs service improvement or Service Quality.

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