THE INFLUENCE OF TRAINING AND DEVELOPMENT ON EMPLOYEE PERFORMANCE : A Study On Employees Of MSME Restaurant In Bandung City

Abstract

The food and beverage (F&B) industry in Bandung City, particularly among micro, small, and medium enterprises (MSMEs), has shown rapid growth. However, many restaurants still struggle to maintain service quality due to the lack of structured employee training and development programs. This study aims to analyze the influence of training and development on employee performance in MSME restaurants in Bandung. A quantitative descriptive approach was applied using questionnaires distributed to 80 randomly selected respondents. The training and development variable (X) was measured using indicators such as knowledge, attitude, skills, and competence, while employee performance (Y) was assessed through work quality, quantity, task execution, and responsibility. Data were analyzed using validity and reliability tests, descriptive statistics, and regression analysis via SmartPLS 4.The results show that training and development have a positive and significant impact on employee performance, with a path coefficient of 0.791 and an R-square value of 0.625. This indicates that 62.5% of the variation in employee performance can be explained by training and development. These findings highlight the importance of structured training programs in improving human resource quality and supporting the sustainability of MSMEs in the F&B sector.