PERAN DIGITALISASI DALAM PENGADAAN BARANG DEPARTEMEN ENGINEERING HARRIS HOTEL & CONVENTIONS GUBENG SURABAYA MENUJU TRANSPARANSI DAN KECEPATAN PROSES

Abstract

This study analyzes the role of digitalization through the Visual Hotel Program (VHP) System in improving transparency and speed of procurement processes in the Engineering Department of HARRIS Hotel & Conventions Gubeng Surabaya. The research method uses a qualitative approach through participant observation and document analysis during a five-month internship. The results show that VHP significantly improves transparency through digital audit trails and multi-level approvals for Purchase Requests (PR), and accelerates the procurement process through efficient data input and real-time communication. The main challenge lies in the Store Request (SR) process which is still semi-digital. It is concluded that digitalization supports hotel operational resilience, with recommendations for full digitalization of SR, utilization of data analytics, and integration of advanced supply chain technologies such as blockchain and AI.