JARINGAN KOMUNIKASI DAN TANTANGAN BIROKRASI INTERNAL DALAM ORGANISASI MAHASISWA MPM UPN “VETERAN” JAKARTA

Abstract

Penelitian ini menggunakan pendekatan kualitatif deskriptif dengan metode studi kasus untuk menelaah dinamika birokrasi internal dalam Majelis Permusyawaratan Mahasiswa (MPM) UPN “Veteran” Jakarta. Fokus utamanya adalah komunikasi vertikal antara anggota dan struktural dalam pengajuan kebutuhan organisasi seperti proposal, konten media sosial, broadcast, dan delegasi. Meskipun telah dilakukan sosialisasi melalui coaching dan difasilitasi dengan platform seperti Workspace, TOC, dan Trello, masih ditemukan kendala pemahaman prosedur di kalangan anggota. Hasil wawancara dan studi dokumentasi menunjukkan bahwa persoalan utama terletak pada komunikasi vertikal yang belum berjalan optimal. Oleh karena itu, penelitian ini menyoroti pentingnya pembenahan sistem komunikasi internal agar alur birokrasi dapat berjalan lebih efektif, efisien, dan dipahami secara merata oleh seluruh elemen organisasi.

This study employs a descriptive qualitative approach with a case study method to examine the internal bureaucratic dynamics within the Student Representative Council (MPM) of UPN “Veteran” Jakarta. The main focus is on vertical communication between members and structural officials in submitting organizational needs such as proposals, social media content, broadcasts, and delegation requests. Although procedures have been socialized through coaching and supported by platforms such as Workspace, TOC, and Trello, there are still challenges in members’ understanding of these processes. Findings from interviews and document analysis indicate that the core issue lies in suboptimal vertical communication. Therefore, this study highlights the need for improvements in internal communication systems to ensure that bureaucratic procedures run more effectively, efficiently, and are equally understood by all organizational elements.