Musytari : Jurnal Manajemen, Akuntansi, dan Ekonomi

Vol. 20 No. 8 (2025): Musytari : Jurnal Manajemen, Akuntansi, dan Ekonomi
Articles

Pengaruh Fasilitas Terhadap Kepuasan Konsumen di Parahyangan Golf

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  • Annisa Putri Megantara,
  • Elisabeth Virgo Aprilia Sinuor,
  • Ghefira Nur Fatimah Ahmad,
  • Sri Mulyeni
Annisa Putri Megantara
Universitas Nasional Pasim
Elisabeth Virgo Aprilia Sinuor
Universitas Nasional Pasim
Ghefira Nur Fatimah Ahmad
Universitas Nasional Pasim
Sri Mulyeni
Universitas Nasional Pasim

Published 2025-06-28

Keywords

  • Facilities, Customer Satisfaction, Service Industry, Parahyangan Golf
Copyright Notice

How to Cite

Pengaruh Fasilitas Terhadap Kepuasan Konsumen di Parahyangan Golf. (2025). Musytari : Jurnal Manajemen, Akuntansi, Dan Ekonomi, 20(8), 151-160. https://doi.org/10.2324/6436aa08

Abstract

This study aims to identify the impact of facilities on customer satisfaction levels at Parahyangan Golf. The approach used is descriptive quantitative analysis, with data collection through questionnaires distributed to 352 participants who have used the facilities at Parahyangan Golf. The data obtained were then analyzed and tested for validity, reliability, and regression analysis using SPSS software. The results of the validity and reliability tests showed that all instruments used were valid and reliable. The analysis revealed that facilities had a positive and significant impact on customer satisfaction, with a regression coefficient value of 0.96 and a significance level of 0.000.

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